# TikTok Shop adds risk controls for automated aftersales

https://storecalc.com/en/updates/tiktok-aftersales-fraud-protections.html

- Topic: Marketplaces
- Published: 2026-10-28
- Effective: exact date not stated
- Checked: 2026-11-06

The October roundup confirms two new controls: automatically rejecting high-fraud-risk refunds and routing suspected abuse or risk to seller review. Both default on and share settings across eligible returnless-refund, auto-refund and auto-return tools.

## Our read

Staff the review queue even with automation enabled. A review flag is not proof of fraud, and missed reviews can still be auto-approved.

## Key dates

- 2026-10-28: Published
- 2026-11-06: We checked the official text

Publication uses the October 28 feature guide; the November 5 roundup identifies an October rollout without an exact effective day.

## Who is affected

- US apparel sellers using eligible aftersales automation.
- Review flags may also appear on other eligible aftersales requests.

## What to do

- Check both controls under Orders > Return settings > Returns and refunds.
- Review flagged cases promptly with evidence; check automation consequences before disabling protection.

## What the official text says

Quoted from the official text.

> Both settings are turned on by default.

— [Customizing Your Return and Refund Features](https://seller-us.tiktok.com/university/essay?knowledge_id=4875447742662443)

> The label does not confirm that the customer committed fraud or abuse.

— [Customizing Your Return and Refund Features](https://seller-us.tiktok.com/university/essay?knowledge_id=4875447742662443)

## Sources

- [Customizing Your Return and Refund Features](https://seller-us.tiktok.com/university/essay?knowledge_id=4875447742662443)
- [TikTok Shop Policy Pulse: October 2026](https://seller-us.tiktok.com/university/essay?knowledge_id=6747273381791534)

We checked the official text on 2026-11-06. Rules can change again; the latest official publication prevails.

## Related updates

- [TikTok Shop BFCM follow-up: daily eligibility checks and return QR validity](https://storecalc.com/en/updates/tiktok-bfcm-2026-eligibility-api-returns.html)
- [TikTok Shop counts API cancellations as seller fault](https://storecalc.com/en/updates/tiktok-api-cancellation-seller-fault.html)
- [Amazon extends New Selection enrollment to March 31, 2027](https://storecalc.com/en/updates/amazon-new-selection-enrollment-extension.html)
- [TikTok Shop US Black Friday: longer fulfillment deadlines, and holiday orders returnable until February 10, 2027](https://storecalc.com/en/updates/tiktok-bfcm-2026.html)