TikTok Shop counts API cancellations as seller fault
From November 2, API cancellations count toward seller-fault cancellation rate; the integration workflow is unchanged. Buyer-requested cancellations should use the Seller IM card and require buyer confirmation within 24 hours.
Our read
Apparel sellers using order software should review this workflow immediately. A chat agreement should lead to a confirmation card, not an API cancellation.
Key dates
- Takes effect
- Published
- We checked the official text
Who is affected
- US sellers canceling orders through integrations.
- Agreed cancellation covers whole orders before shipment, not individual items.
What to do
- Separate buyer requests from genuine seller-fault cancellations in your software.
- Check status and deadlines until confirmation; an expired card does not cancel the order.
What the official text says
These cancellations count as buyer-fault only after the buyer confirms the request within 24 hours.